Report a problem or share an idea

When something isn't working, or could be better, tell us in a few words. It goes straight to us, and you hear back when there's news.

From the portal

1. Choose Report a problem or share an idea, at the bottom of the menu or of any page.
2. Pick what kind: Something's broken, Something's awkward, An idea or Something you love.
3. Write it In a few words, then the details: what happened and what you expected, what you were trying to do, or what would make your day easier.
4. For a problem, Include a picture of the page I was on is ticked, with a preview. Only our team sees it. Untick it if it shows anything private.
5. Choose Send.

We also get the page address and your browser, so we can find it faster.

From the app

More, Report a problem or share an idea. Pick the kind, write it in a few words, add the details, and Add a screenshot if it helps. We also get the screen you came from, the app version and your phone model.

What happens next

You get a note in the bell and by email when there's news. Everything you've sent is listed under Help, Your reports (in the app, Get help, Your reports), with its status: Sent, Looking into it, Fixed, Answered or Already known.

Writing a report we can act on

• Say what you did, what you expected and what happened instead.
• Name the lead, invoice or page it happened on.
• Keep the picture of the page unless it shows something private.
• One problem per report, so each can be marked fixed on its own.

Report or ask?

• Report when you want us to know, but don't need an answer to carry on.
• Ask under Get help when you need a person to help you now, or it's about a client, a payment or the wedding day.