Vendor Terms

By claiming a listing, signing in to the vendor portal, or accepting a booking through the Service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and “you” means that company.

If you do not agree, do not claim the listing. You can ask us to remove an unclaimed listing entirely by writing to support@theveilwedding.com.

They cover you from the moment you claim a listing. They do not cover an unclaimed listing: a business that has never signed in has agreed to nothing, has no obligations to us, and is not bound by this document. How we build and contact unclaimed listings is described in our Privacy Policy.

A listing may exist before you do anything, created from information the business publishes publicly so that a couple’s inquiry has somewhere to go. Claiming it transfers control of that listing to you.

To claim, we email a single-use verification link to an address associated with the business’s own domain or published contact details. That link is the proof of ownership; we store only a hash of it, never the link itself, and it expires. Do not share it — anyone holding it can claim the listing.

• You confirm you are the owner of the business, or authorized by the owner to act for it.
• You are responsible for the accuracy of what appears on your storefront, including pricing, service area, categories, and availability.
• If two parties claim the same business, we may suspend the listing until it is resolved, and we may ask for documentation. We are not able to adjudicate ownership disputes and will not take sides in one.

You keep ownership of everything you upload — photographs, descriptions, pricing, documents, and messages. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display that content for the purpose of operating the Service: showing your storefront to couples, delivering your messages, and rendering the documents you send.

That license exists so the Service can function and ends when the content is removed, except for copies retained in backups for a limited period or where we are required to keep a record — a signed contract, for instance, which both sides may need later.

You confirm you hold the rights to what you upload. Wedding photography in particular is frequently licensed rather than owned outright, and portfolio images of a couple’s wedding may carry obligations to that couple; making sure you may publish an image is your responsibility, not ours.

When a couple inquires with you, that inquiry is yours alone. We do not sell, resell, or share it with other businesses — not with your competitors, not with anyone. We do not charge for inquiries, and we do not charge more to be shown to more couples.

The couple’s contact details and planning information reach you because they chose to contact you. Use them to respond to that inquiry and to carry out any work that follows. Do not add a couple to a marketing list, sell their details, or contact them about anything unrelated to their inquiry. Doing so is grounds for immediate termination.

We do not guarantee any volume of inquiries, any conversion rate, or that you will receive any inquiries at all.

Listing is free. Paid plans are optional and are billed through Stripe.

• Free — no charge to list, publish a storefront, receive inquiries, message, invoice, or send documents. A booking fee applies to bookings paid through the platform; see below.
• Pro, annual — $500 per year, or $50 per month. Removes the booking fee and adds the Verified badge, priority placement in your categories, and the option to release scheduled installments automatically. Includes up to three people, each with their own sign-in, at no charge per person.
• Studio — for businesses where four or more people need a login. Includes a login for everyone who works there, with no charge per person. Everyone you add gets their own sign-in and their own inquiries; you decide what each of them can see.

Sales tax. Plan prices do not include sales or use tax. Many states, Pennsylvania among them, tax software sold by subscription, including to businesses. Where we are required to collect it, the tax is worked out from your billing address, shown at checkout before you pay, and added to each charge, including renewals. If your business is exempt, you can give us a valid exemption certificate and we will stop charging it from then on. A founding price fixes the plan price, not the tax on it.

Paid plans renew automatically at the end of each period until canceled. You can cancel at any time from the billing screen in the portal; cancellation stops the next renewal and your plan continues until the end of the period you have already paid for. There is no cancellation fee and no minimum term.

Refunds. Payments are generally non-refundable, including for a period you did not use. We will refund a payment where we are required to by law, and we may refund one at our discretion — for example where a renewal was clearly unintended or where the Service was materially unavailable for a sustained period.

We may change plan prices. If we do, we will give you notice before the change applies to you, and the new price will take effect at your next renewal rather than mid-period. If you do not want to pay it, cancel before that renewal.

The founder rate. A limited number of early businesses are offered a price we undertake not to change for 5 years from the day it is claimed — not at renewal, not on a general price rise, not at all. The number of places is fixed in advance and is not reopened once taken. Where places are released in more than one batch, each batch has its own price, and the price you are shown at checkout is the one you are charged and the one that is locked.

After the 5 years. Your price may then change like anyone else’s, with one continuing limit: we will not raise it by more than 25% in any twelve-month period. Notice is given before any increase applies to you.

What ends it. Three things, and we would rather be plain about them now than argue about them later.

• It needs a continuous subscription. The rate is attached to an active paid plan. If you cancel, or a payment fails and is not resolved within the period we allow to fix it, the rate ends and rejoining is at the price current at that time. Your place is not returned to the pool for someone else, and it is not held for you.
• It does not move between plans. A founder rate is claimed against one plan. Changing to a different plan means the price of that plan, or that plan’s own founder rate if places remain.
• It is not transferable. The rate belongs to the business that claimed it and does not pass to a buyer if the business is sold, merged, or otherwise changes hands.

We publish the volume at which a paid plan becomes cheaper than the booking fee — roughly $16,700 of bookings a year routed through the platform on the annual plan. Below that, the free plan costs you less, and we would rather say so.

When a couple pays you through the platform, we take a booking fee of 3% of that payment on the free plan, and 0% on a paid plan. The fee is calculated on the payment amount and deducted at the moment the payment is processed.

• The fee applies only to money that actually moves through the platform. If a couple pays you directly — cash, check, bank transfer, your own card terminal — we take nothing, and you are under no obligation to route a payment through us.
• We do not charge for inquiries, leads, listing, messaging, invoicing, documents, or e-signature.
• Stripe’s own processing fees are separate and are charged to you by Stripe in addition to our booking fee. The net figure shown in the portal is before Stripe’s processing fee, not after it.
• Your plan at the time of the payment determines the fee. Upgrading does not refund fees already charged on earlier bookings.

You are the merchant of record for your own bookings. The payment is settled on your connected Stripe account, not ours. That means the contract for the wedding services is between you and the couple, you are responsible for delivering them, and you are responsible for refunds, chargebacks, disputes, and any tax arising on that payment. We are not a party to your booking and do not hold your money.

If a payment you received is refunded or charged back, our booking fee on it may not be returned to you, and any dispute fee Stripe charges is yours.

Taking payment through the platform requires a Stripe Connect account. Creating one means agreeing to Stripe’s Connected Account Agreement, which is between you and Stripe and which we cannot vary.

Payouts, payout timing, identity verification, and any hold or reserve Stripe applies are Stripe’s decisions, not ours. We cannot release funds Stripe is holding and cannot overturn a verification outcome. If Stripe restricts or closes your account, you may be unable to take payment through the platform, and we are not liable for that.

The Service lets you send a document to a couple and have them sign it electronically. When a document is signed we record the signature image, the signer’s name, the time, the IP address and browser reported by the signing device, a record that consent to sign electronically was given, and a SHA-256 hash of the exact file that was signed.

That hash is what makes the record meaningful: it lets either side show later that the file being discussed is the file that was signed, and that it has not been altered. Both you and the couple keep access to the signed record.

The agreement itself is yours, and so is responsibility for it. We provide the mechanism, not the contract. We do not draft, review, or advise on what you send, we make no representation that a document you send is enforceable or suitable for your purpose, and we are not your lawyer. Requirements for valid electronic signature vary by jurisdiction and by document type; satisfying them is your responsibility.

You can add clients who are not on The Veil and send them quotes, invoices and contracts on a page of their own. You tell us who they are, and we email them on your behalf; their replies are recorded on the lead and forwarded to you. For those clients’ details you are the controller and we process them for you. Only add people who have asked for your services, and send them only messages about those services.

Once a couple has booked and paid you through the Service, you see the parts of their plan they choose to share with you, such as their timeline, floor plan, music, guest count, dietary counts, the addresses or hotels their guests gave, and, when they lock it, their final guest list. What you see can change when they change their choices.

Use it only to serve that wedding. You may not use a couple’s or their guests’ information to market to them or to anyone else, sell or share it, or keep it longer than you need it for the event and your legal records.

A venue or planner booked for a wedding may run the day in the Service: updating the timeline, checking guests in, recording arrivals and issues, and sending updates to the couple, the other vendors and the guests. Updates you send to guests must be about the event. We send them by notification and by email on the couple’s behalf, guests can stop the emails, and we limit how many can be sent in a day.

• A payment plan you set splits what the client owes into payments with due dates. If you let clients choose their own plan, they choose within the limits you set.
• Autopay charges a client’s saved payment method on each due date only with their authorization, given when they choose it. A failed charge falls back to a normal payment link.
• A late fee applies only if the client signed a contract through the Service that includes it, and only as that contract describes.
• Travel fees you set are worked out from the distance to the event; you are responsible for the rates you choose. A tasting or consultation fee you say counts toward the booking is credited once, against that client’s deposit.
• Refunds, cancellations and damage deposits follow the terms you set and show to the client. Your cancellation terms are yours to make fair and lawful.

Only a couple who booked and paid you through the Service can review you. You may post one public reply to each review. You may not offer anything in exchange for a review or for changing one, or post reviews of your own business. We do not remove a review because it is negative; we may remove one that breaks these terms.

If you connect Google Calendar, Outlook, another calendar feed, or QuickBooks Online, we keep the access they grant, stored securely, and use it only for what you connected it for: blocking your busy dates, or recording your invoices, payments, fees and refunds in your books. You can disconnect at any time, which ends our access.

The Veil Vendors phone app is free with every plan. Plans are chosen and paid for on our website, not in the app.

You agree not to:

• Claim a business you do not own or are not authorized to represent.
• Misrepresent your services, pricing, availability, credentials, insurance, or licensing.
• Publish content you do not have the rights to, or that is unlawful, deceptive, harassing, or discriminatory.
• Use a couple’s details for anything other than their inquiry and any work that follows from it.
• Ask a couple to move off-platform in order to avoid a fee on a booking they have already agreed to make through the platform. You may transact off-platform freely; what you may not do is take payment through the platform and then work to reverse it.
• Attempt to access another business’s data, scrape the Service, or interfere with its operation.

You are responsible for holding any license, permit, registration, or insurance your trade and jurisdiction require. We do not verify these. The Verified badge indicates that a business has claimed its listing and holds a paid plan; it is not a statement about the quality, licensing, insurance, or conduct of that business, and must not be presented as one.

You may stop using the portal at any time and ask us to remove your storefront. Removing a storefront does not cancel a paid plan — cancel that from the billing screen — and does not affect bookings or documents already in place.

We may suspend or terminate your access if you breach these Terms, if we are required to by law, if there is a credible ownership dispute over the listing, or if your conduct puts couples or other businesses at risk. Where the circumstances allow it we will tell you first and give you a chance to put it right; where they do not — fraud, or a risk of harm — we may act immediately.

If we terminate your access without cause, we will refund the unused portion of any period you have paid for. If we terminate it for breach, we are not obliged to.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, that data will never be lost, or that any feature will remain available. We make no representation about the number or quality of inquiries you will receive, or about any couple who contacts you.

We are not a party to your agreement with any couple. The work, its quality, its delivery, and any dispute about it are between you and them.

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost bookings, lost data, or loss of goodwill, however caused.

Our total liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the total amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by negligence.

You will indemnify and hold harmless Wilt Interactive LLC, its officers and employees, from any claim, loss, liability, or expense (including reasonable legal fees) arising out of: the services you provide or fail to provide to a couple; content you publish; your breach of these Terms; your misuse of a couple’s information; a claim that you were not entitled to claim the listing; or your failure to hold a license, permit, or insurance your trade requires.

These Terms are governed by the laws of the Commonwealth of Pennsylvania and the federal laws of the United States, without regard to conflict-of-laws rules.

Before starting formal proceedings, both parties agree to try to resolve the dispute informally by contacting the other and allowing sixty days to reach a resolution. Most disagreements are settled faster and more cheaply this way than any other.

If that does not resolve it, the courts located in Pennsylvania have exclusive jurisdiction, and both parties consent to venue there. If you are a consumer in a jurisdiction whose law gives you the right to bring proceedings elsewhere, this clause does not remove that right.

We may update these Terms. If a change is material — a change to fees, to what we may do with your content, or to your rights — we will give you notice by email or in the portal before it takes effect, and it will not apply retroactively to bookings already made. Continuing to use the portal after a change takes effect means you accept it. The effective date at the top of this page always shows the current version.

Wilt Interactive LLC
113 Chestnut St, Mifflinburg, PA 17844, United States

Legal: legal@theveilwedding.com
Vendor support: vendors@theveilwedding.com